الاثنين، 7 نوفمبر 2016

Court: Nursing Homes Can Continue Stripping New Residents Of Their Right To Day In Court

In September, the federal Centers for Medicare & Medicaid Services (CMS) issued a new rule that would prevent most nursing homes and other long-term care facilities from using forced arbitration to strip new residents of their right to file lawsuits against these companies. The industry soon fired back by doing the very thing it doesn’t want its customers to do: filing a lawsuit. This morning, the judge in the case granted the industry’s request for a preliminary injunction preventing the new rule from being enforced.

Just to recap: The CMS rule basically says that if a long-term care facility wants to accept Medicare or Medicaid, it will have to stop putting forced arbitration clauses in new residential agreements. Already-signed resident agreements that contain these clauses would not be affected.

Forced arbitration is when both parties have agreed to settle all legal disputes outside of the courtroom and before an arbitrator. The idea is that it’s supposed to faster and less-costly, but it’s not necessarily either of those things.

More problematic is that most arbitration clauses include a ban on class actions — even through arbitration. Thus, when you have a systemic issue affecting multiple residents of a nursing home, each resident would have to go through the arbitration process on their own.

The CMS arbitration rule was slated to go into effect on Nov. 28, but the lawsuit filed by the American Health Care Association (an industry trade group) and others sought a preliminary injunction barring the government from enforcing the rule pending consideration of the merits of the case.

In his order [PDF] granting that preliminary injunction, Judge Michael Mills also raises several questions about the industry’s arguments for forced arbitration.

Mills notes that the industry has stressed the notion that arbitration is fast and efficient, but points out that this argument focuses selectively on just those cases that go to arbitration, without addressing the bigger-picture issues as they relate specifically to nursing home residents and contracts.

[A]ccording to the National Center for Health Statistics, 50.4% of nursing home residents have been diagnosed with Alzheimer’s or other dementias,” writes the judge. “Arbitration agreements are contracts, and basic contract law requires that the parties to a contract be mentally competent at the time of execution of the agreement… There is no more basic defense to the validity of a contract than lack of mental competency.”

While the AHCA countered that courts can and do invalidate arbitration agreements signed by parties deemed not mentally competent, Judge Mills says that, in his experience, “Many nursing homes will obtain signatures from residents in spite of grave doubts about their mental competency, or, more often, they will choose to have relatives of the residents sign the agreements, even when no power of attorney has been executed.

Mills contends that these same nursing homes may later file motions to compel arbitration based on those agreements, and that the only way to resolve that problem is through “time-consuming litigation, which serves as a very significant incentive against filing suit in the first place.”

Says the judge, “This court has repeatedly seen these facts play out in its courtroom, and it has seen these fact patterns repeatedly arise in published decisions from other Mississippi courts.”

And yet, Judge Mills determined that there is a chance that the AHCA and the other plaintiffs could prevail on the merits of their case. He also agreed with the industry that the plaintiffs could suffer some irreparable harm — i.e., that homes would have to strike arbitration clauses from their contracts for the time-being — if the rule were allowed to be enforced while this legal matter is still pending.

With the injunction in place, enforcement of the rule is delayed.

When reached by Consumerist for comment, a rep for CMS said the agency does not comment on litigation.

However, supporters of the rule are speaking out against the injunction.

“We remain confident that CMS has clearly acted within its existing legal authority,” said American Association for Justice President Julie Braman Kane, “and look forward to the full implementation of this rule, which ensures that nursing home residents retain access to the courts and that resident abuse is not left unchecked.”

Not surprisingly, ACHA CEO Mark Parkinson applauded Judge Mills’ decision.

“The court agreed with our argument that imposing a November 28 implementation would have resulted in real harm to providers as well as to our residents,” says Parkinson in a statement. “We believe Federal law plainly prohibits CMS from issuing this arbitration regulation, and this injunction will halt implementation of the final rule until the court can consider the merits of the case.”


by Chris Morran via Consumerist

Here’s Where Voters Can Score Election Day Freebies & Deals

You might have heard that tomorrow is Election Day, a day when Americans will vote not only on who will lead our country for the next four years, but also on numerous ballot initiatives that could affect consumers in many states. To mark the occasion, several businesses are offering up special freebies and discounts.

Krispy Kreme: Show up wearing your “I Voted” sticker at participating locations and you can get a free doughnut.

7-Eleven: Customers can get a $1 cup of coffee on Nov. 8 at participating locations — but you’ll have access the deal through the 7Rewards app.

Chuck E. Cheese: Visitors can use coupon code #5253 or tell the cashier they voted and receive a free personal pizza with any pizza purchase.

Nestle Toll House Café: Get a free chocolate chip cookie at participating locations by showing your “I Voted” sticker or informing the cashier you voted already.

Great American Cookie Company: If you’re wearing an “I Voted” sticker you could leave with a free cookie at participating locations.

RELATED: The Consumerist Guide To Your 2016 Ballot Initiatives

All About Burger: Hungry voters can get one free burger or chicken sandwich on Nov. 8.

Marco’s Pizza: Customers can get a voucher for a free medium one-topping pizza if they cast a vote online for Marco’s Pizza on Nov. 8.

Firehouse Subs: Get a free medium drink by wearing your “I Voted” sticker on Election Day.

California Tortilla: Free chips and guacamole are on offer with any purchase for customers who use the secret passwords, “I’m with queso!”; “Make queso great again!”; or, “I vote for queso!”

World of Beer: If you’re in need of a drink on Election Day, voters can get their first beer for only $1 on Tuesday.

Tijuana Flats: Customers wearing their “I Voted” sticker can get one free small side of guacamole on Nov. 8.

Schlotzksy’s: Buy one Mac (macaroni and cheese), get another free with the coupon code 4207 on Election Day.

YMCA: Parents can get free child care so they can go out and vote. Services vary by community so contact your local Y for details.

Gold’s Gym: Anyone who brings in a valid voter’s registration card or an “I Voted” sticker can work out for free on Nov. 8.

And for those who need a lift to the polls on Election Day, Uber, Lyft, Maven, and Zipcar are all offering special freebies or discounts on Nov. 8.

Spot a freebie we missed? Send an email to tips@consumerist.com.

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by Mary Beth Quirk via Consumerist

PetSmart Offers Same-Day Delivery Because You Never Know When You’ll Run Out Of Dog Food

Retailers are constantly attempting to one-up each other in services offered to customers. Recently that has meant introducing the quick delivery of products. Joining the likes of Amazon Now, Google Express, Best Buy, and Staples is PetSmart, you know, because you never know when you’ll unexpectedly run out of dog food. 

PetSmart announced on Monday the launch of a revamped website, including the creation of same-day and scheduled delivery options aimed at improving the shopping experience for customers.

The new services, PetSmart says, were created in response to customer feedback.

“Our omnichannel strategy is aimed at giving pet parents options tailored to their needs and desires,” Eran Cohen, chief customer experience officer at PetSmart, said in a statement.

Both options are fulfilled through PetSmart’s physical stores and deliveries are handled through Deliv, which already works with other retailers including Best Buy, Kohl’s, and more. Same-day deliveries are placed online and fulfilled at physical stores.

It is unclear if there are restrictions on what can be delivered. For example, will the service bring customers several large bags of dog food and a kennel or are the deliveries specifically  for small orders? We’ve reached out to PetSmart for clarification and will update this post when we hear back.

Additionally, while we couldn’t find the specific same-day delivery options for several address in Chicago (where the service is supposedly available), TechCrunch reports that the fee is $7.99 per order.

The same-day delivery options has not yet shown up for a Chicago address.

So far, same-day delivery is available in Los Angeles, Orange County, San Francisco, San Jose, Las Vegas, Atlanta, Miami, Seattle, and Chicago. PetSmart says it expects the option to expand to Dallas, Houston, Philadelphia, Boston, New York City, Yonkers, Northern New Jersey, and Washington, D.C. by mid-November.

Customers can also now choose to subscribe to frequent orders through an “auto-ship” function that provides deliveries every two and eight weeks. Customers who sign up for the subscription offer will receive a 5% discount and free shipping.

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In addition to the new delivery options, TechCrunch reports that PetSmart now also allows customers ordering online to see if their local store has products in stock. Customers can also schedule grooming and boarding services through the retailer’s website.

[via TechCrunch]


by Ashlee Kieler via Consumerist

Complaints About Marijuana Odor From Colorado Grow House Lead To $14K In Fines

It’s one thing if you can occasionally smell it when your neighbor lights up a doobie say, in their yard. But it’s quite another if your neighbor has an extremely stinky — yet very legal — marijuana growing operation going on.

The smell of marijuana emanating from a Boulder growing facility has earned the business a total of $14,000 in penalties from the city so far, the Daily Camera reports: city regulations say no odor should be detectable from outside a pot business, and enforcement is based entirely on citizen’s complaints.

On that note, neighbors of the operation in question say the smell is strong enough to waft a block or two from the business, often seeping into their homes.

“It’s like a really stinky skunk smell,” said one neighbor who told the Daily Camera that while she supports the marijuana industry, she’s been complaining about the operation for a year because “you can’t even really sit on your deck sometimes, it’s so strong.”

Another neighbor told the city council in a letter that the smell is “constant and very pungent,” while a contractor working on homes nearby said the odor is “every day, and always getting worse.”

Boulder officials say they tried to negotiate better compliance with the home owner but had to issue the latest fine — $10,000 — when that effort failed.

The $14,000 in fines the operation has racked up is more than any other single fine the city has administered since recreational pot became legal in the state on Jan. 1, 2014.

“We went through a two-month process with this business, attempting to mentor them and address the concerns the community had” about the smell of marijuana that frequently drifts to nearby homes,” said a city spokeswoman. “They have elected not to make the necessary changes to come into compliance.”

Marijuana odor from north Boulder grow irks neighbors, draws $14,000 in fines [Daily Camera]


by Mary Beth Quirk via Consumerist

You Could Be Eligible For These Class Actions And Not Even Know It

The class action system is slow, profitable for lawyers, and flawed, but for now it’s the best tool that ordinary consumers have for holding companies that have wronged a lot of people with a relatively small financial impact. Not all suits are well publicized, though, and you might not know that you’re eligible. Did you buy a computer between 2003 and 2008? How about “natural” cleaning products or lavender-scented baby products?

If you like to follow the freshest class actions, follow the site Top Class Actions: they share new lawsuits and settlements on Facebook and Twitter as well as the website itself.

A few things you should remember about class actions: “soon” is a relative term. the process can be very slow, and can take years to reach a final settlement. Also, check suits that you might be eligible for even if you no longer have a proof of purchase: most simply ask that you swear on penalty of perjury that you did, in fact, buy the item.

MyPillow:The company settled claims that it made unsubstantiated health claims in its advertising, including improving users’ REM sleep and treating sleep apnea and insomnia. That’s just one of the company’s recent legal fights. Consumers can receive $5 if they bought up to three pillows, and an additional $5 if they bought three or more and still have their proof of purchase to turn in. Deadline: Dec. 26, 2016

Seventh Generation false advertising: This class action settled allegations that Seventh Generation falsely marketed its products as “non-toxic” and “hypoallergenic” when they contain substances that can be toxic to human skin. Class members must have purchased products between Nov. 14, 2010 to Oct. 12, 2016, and can receive up to half the retail price of the product they purchased for up to 10 products. Proof of purchase is not required, but class members who do have receipts may receive higher payments. Deadline: Dec. 27, 2016

Wells Fargo robocalls: If you received a robocall about your overdrafts from Wells Fargo between Apr. 21, 2011 and Dec. 19, 2015, you could receive up to $70. Deadline: Jan. 17, 2016

Follett Higher Education text messages: This class action settled allegations that an estimated 1.8 Follett bookstore customers received unwanted text messages from the company, a violation of the Telephone Consumer Protection Act. To be part of the class, you must have received an unwanted text from the company between Oct. 9, 2011 and Dec. 24, 2015. Deadline: Jan. 20, 2017

Sprint early termination fees: This one takes us way back, since it’s over a mobile carrier’s actions from 1999 to 2007. Sprint is settling allegations that it imposed early termination fees on customers, and the fees were higher than the amount needed to offset the actual harm done to Sprint by the customer leaving. You’re eligible if you paid a Sprint ETF while living in California between July 23, 1999 and Mar. 18, 2007. Claim deadline: Apr. 25, 2017

Johnson & Johnson Bedtime Bath Products: This suit settles accusations of false advertising, since ads and packaging proclaimed that the products were “clinically proven” to improve babies’ sleep. Parents and caregivers can claim up to $3 per product for a total of $15, or $30 if they still have the original receipts. Deadline: Apr. 28, 2017.

Optical disk drives: This class action settled allegations that manufacturers engaged in price-fixing of the optical disk drives that they sold to the companies that actually make computers. If you purchased a computer between Apr. 1, 2003 and Dec. 31, 2008 that included an optical disk drive, or a drive meant to be plugged in or installed in a computer, and you live in one of the states listed below, you’re eligible.

Arizona, California, District of Columbia, Florida, Hawaii, Kansas, Maine, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, New York, North Carolina, Oregon, Tennessee, Utah, Vermont, West Virginia, and Wisconsin

The companies in this case accused of antitrust behavior were Sony, Hitachi-LG Data Storage, Panasonic, and NEC. The settlement will be up to $10 per drive, and you do not need to provide proof of purchase. Deadline: July 1, 2017


by Laura Northrup via Consumerist

Report: ‘DirecTV Now’ Will Give Away Free Streaming Devices; Has Restrictions On ESPN, NBC

AT&T has been teasing its live-TV streaming DirecTV Now service for months, but aside from some vague pricing information recently mentioned by AT&T CEO Randall Stephenson, there has been very little in terms of concrete details. However, some new apparently leaked documents may give some indication of what to expect.

According to Variety, which obtained some documents that it claims were inadvertently shared online by AT&T, the base price of the service is $35/month, and there are 100+ channels, but it doesn’t look like those are all included in that base price.

There will be network TV (in certain markets), but you may not be able to watch all of it on your TV. More precisely, Variety reports that NBC will — at least initially — only be available for watching on your phone or PC. So even though DirecTV Now will be available for streaming through devices like the Amazon Fire Stick and Apple TV, it looks like not all of the channels will be watchable on all platforms.

Speaking of streaming devices, Variety claims that AT&T will be offering free devices to customers willing to commit to at least three months of service. Dish’s Sling TV streaming service offered similar promotional deals with device makers when it launched.

Another restriction appears to involve the three-day catch-up window for live TV. Variety says it looks like this option will be available for most channels, but not all — most notably ESPN. Sling TV has had a similar drawback, where users are blocked from pausing or rewinding ESPN and a number of other popular channels.

We’ve tried to get a response from AT&T regarding the Variety report, but so far it’s radio silence from the Death Star.

CEO Darth Randy did say the service was slated to launch in November, though the company has yet to put a more precise date on the launch.


by Chris Morran via Consumerist

New Emissions-Cheating “Defeat Device” Reportedly Found In Audi Vehicles

Volkswagen’s recently approved $15 billion settlement with the U.S. government was seen by some as the final chapter in the carmaker’s “defeat device” emissions scandal, but officials in California may have found evidence that VW used a second device to skirt carbon dioxide emissions restrictions in certain of its Audi vehicles.

Forbes, citing German publication Bild am Sonntag, reports that the California Air Resources Board claims to have discovered the software in certain diesel and gasoline Audi vehicles with automatic transmissions during lab tests nearly four months ago.

Like the previous defeat devices, the new software — found in Audi A6, A8, Q5, and other models — kicks on as a “warm-up function” when the vehicles are undergoing official emissions testing. The car’s full emissions control systems will only operate while the vehicle is being tested.

According to Forbes, when the vehicles in question are not being tested, they consume more fuel and produce more carbon dioxide.

A spokesperson for Audi tells CNET that the company continues to work with regulators on an approved resolution for vehicles containing previously discovered defeat devices, but could not comment on the new reports.

CARB did not immediately return a request for comment. Reuters reports that German transportation authorities said they had not received information about the new defeat devices.

Still, CNET notes that Bild am Sonntag claims emails between Audi’s powertrain chief discusses the system, suggesting that executives in the company were aware of the devices. The report claims that several of these officials have already been suspended.

Audi previously confirmed that 2.1 million of its vehicles were affected by VW’s nitrogen oxide defeat device scandal. Those vehicles are subject to the recently approved settlement in which owners can sell their cars back to the carmaker. A fix for the defeat devices has not yet been determined.

CARB Finds New Audi Defeat Device, German Paper Digs Up Smoking Gun Document [Forbes]
Regulators allegedly find new defeat device in Audi transmissions [CNET]
Germany has no info from U.S. on reports of cheat device in Audi cars: spokesman [Reuters]


by Ashlee Kieler via Consumerist