First, Samsung halted production on the non-recalled Galaxy Note 7, then all the wireless providers and Best Buy stop selling the phone. Now the U.S. Consumer Product Safety Commission is saying that folks who have one of these devices should power them down while the agency investigates new reports of exploding and overheating phones.
“No one should have to be concerned their phone will endanger them, their family or their property,” explains CPSC Chair Elliot Kaye in a statement Monday afternoon.
Kaye said that it was the “right move” for Samsung to halt manufacturing and sale of the device following at least seven recent reports of Note 7s catching fire or smoking.
“I also appreciate the safety leadership role the wireless carriers and retailers are playing by temporarily stopping the sale of the Note7 and not providing the Note7 model as a replacement device,” he continued. “While we continue our active investigation into reports of phones overheating and burning in multiple states, consumers should power down and stop using all Galaxy Note 7s. This is the safest course of action.”
Even though this version of the device hasn’t officially been recalled, all four of the major wireless providers are allowing owners of the Note 7 to return their phones, but rather than make them wait for even newer Note 7s (which they might not want after all this), the customers can exchange for a different device.
If you have any safety-related issues with your phone or other consumer product, you can report it on the SaferProducts.gov database.
by Chris Morran via Consumerist