Costco’s decision to switch from only accepting American Express credit cards to only accepting Visa cards is a big deal for their customers (and for American Express) and has been in the works for a long time. That should have given Costco and Citi plenty of time to make sure the transition was smooth and everyone would have their cards working and on time, right? No, of course not.
We’re guessing that the transition has gone well for most customers, or there would already be rioting in the suburban streets. Yet for a sizable number of customers, they don’t yet have their cards, can’t activate their cards, or their cards aren’t correctly connected to their Costco accounts.
Here’s a selection of Facebook posts from just the hour before we wrote this post. Some customers are seeking help from Costco, some want to share their frustration in public with other consumers. Long hold times when calling Citibank aren’t helping the situation, and are probably what sent them to Facebook to vent in the first place.
Customers complained about the new cards, and some made the ultimate threat: they said they were switching to Sam’s Club.
Citi doesn’t allow public posts to their Facebook account for precisely this reason, but customers did leave comments on public posts to share their opinion of the transition.
We reached out to Citi and to Costco for statements and for advice for consumers, and we’ll add any information they send us to this post. We tried to call the general media relations line, and they put us on hold.
(via Business Insider)
by Laura Northrup via Consumerist
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